Reference

Syarat dan Ketentuan oke 168 Indonesia

These Terms and Conditions govern your account on oke 168 and outline what you can expect from us, and what we ask of you in return.

Akun terverifikasi DANA & OVOKetentuan penarikan dana jelasDukungan 24/7 via live chatSyarat berlaku sesuai hukum lokalPembaruan ketentuan diberitahukan
oke 168 Syarat dan Ketentuan oke 168 Indonesia
HUBUNGI TIM KAMI

Cara Menghubungi Kami Soal Ketentuan Ini

If any clause in these Terms is unclear, or if you believe a rule has been applied incorrectly to your account, our support team is available around the clock to walk you through the specific section in question. We aim to acknowledge every query within one hour and resolve account-level disputes within 24 hours of receiving full documentation from you.

Team online

Live Chat 24/7

Reach us directly through the live chat widget on any page. Our agents handle Terms queries, account disputes and payment clarifications any hour of the day, every day of the week.

Email Support

Send detailed questions about specific clauses or account decisions to our support email. We aim to respond with a written explanation within 24 hours and keep a record for your reference.

Help Centre

Our Help Centre contains a full plain-language breakdown of every major clause — account eligibility, withdrawal conditions, session rules and data handling — so you can check the policy at any time without contacting us.

KEAMANAN DAN KEPERCAYAAN

Bagaimana Kami Mengelola Akun dan Data Anda

Our operational practices around account security, data retention and cookie use are built into the Terms so you know exactly how your information is stored and who can…

Keamanan Akun

Your password is stored in hashed form; we never hold it in plain text.

Penyimpanan Data

We retain your account data for as long as your account remains active and for up to five years after…

Penggunaan Cookie

We use session cookies to keep you logged in and analytics cookies to improve page performance.

Verifikasi Penarikan

Withdrawals to DANA, OVO, GoPay and QRIS are verified against the account name on file before processing.

Permintaan Perubahan Akun

To change your registered email, phone number or linked payment method, contact live chat and complete a two-step identity confirmation.

Siapa yang Dapat Dihubungi

For any formal dispute relating to these Terms — including account suspension decisions or contested transaction outcomes — address your…

Pertanyaan Umum Tentang Syarat dan Ketentuan

The questions below cover the clauses our account holders ask about most often — eligibility, payment rules, account suspension, data rights and how to raise a formal dispute. If your question is not listed, live chat is available 24/7 and can point you to the exact paragraph in our Terms that applies.

These Terms apply to every person who opens or uses an oke 168 account. Access to the lobby depends on local law and is available only where local law permits. Creating an account constitutes full acceptance of all clauses.

We will always notify you via your registered email before a change takes effect. You will have a reasonable window to review the updated Terms before they become binding. Continued use of your account after that window closes means you accept the new version.

If we determine a breach has occurred, we may suspend or close your account and withhold any funds linked to the rule violation pending investigation. We will contact you by email to explain the specific clause and what steps are available to you.

Deposits made through GoPay or QRIS are subject to the same Terms as all other payment methods. Funds must come from an account held in your own name; third-party deposits are not permitted and will be returned minus any transfer fees incurred.

Send a data request to our support email from your registered address. We aim to deliver a full summary of held personal data within 14 working days. We do not charge a fee for this request and it does not affect your account status.

Withdrawals require your account to be verified, the receiving DANA, OVO or bank account name to match your registered name, and any applicable activity conditions to be met. We process approved withdrawals within one to three business hours during standard operating periods.

Write to our compliance team via the support email in your account dashboard. Include your account ID, the date of the decision and the clause you believe was misapplied. We aim to issue a written resolution within five business days of receiving complete documentation.